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Repair
With Nexterra

What To Expect

Scheduling

Two ways to book — Schedule on the spot with your field appraiser by signing a Direction-to-Pay, a short authorization form that lets us bill your carrier directly, or book anytime with our Claim & Repair Experience team by phone, email, text, or chat.

Two ways to repair

We'll recommend the right fit for your vehicle when we schedule.
○ Mobile — We come to your home or workplace, including weekends. Best fit for lighter damage, smaller and fewer dents, and body styles such as sedans.
○ Service Center — A brick-and-mortar facility equipped for the added tear-down heavier repairs require. Best fit for heavy damage, high dent counts, and body styles such as pickups and vehicles with lift gates.

Repair Method

We use Paintless Dent Repair wherever possible — faster, less intrusive, and it preserves your factory paint and long-term value. Conventional repair (filler, paint, blending) is used only when paint is cracked or metal is stretched beyond what PDR can restore.
○ Some vehicles need both. When conventional repair is required, we coordinate that portion with a partner shop in our Choice Repair Network — you still work through us, and your warranty stays intact.
○ Other related hail damage is handled too — glass, moldings, trim, and other parts are coordinated as part of the same repair.

Timeline

Most repairs finish in a single day. Dense damage, multiple panels, or parts availability can extend that — you'll get a projected completion window before work begins.

Repair Specialist

One dedicated Repair Specialist handles your repair from scheduling through pickup, with proactive updates throughout. They coordinate directly with your insurance carrier — including estimate approvals and supplements — so you don't have to. Rental arrangements are one exception.

Warranty

All work carries our National Lifetime Warranty for as long as you own or lease the vehicle, backed by your insurance provider.

What We Need From You

Call Our Repair Hotline

629-206-9122

Or Email Us

Repairs@Nexterras.com

Payment, including your deductible, is due on the day of repair before the technician departs. Pay by secure text or email link, by phone, or by check.

If your carrier sent you a check, endorse it and present it to your technician on the day of repair.

For mobile repairs you don't need to be present, but the technician needs secure access to your keys.

Good To Know

Backordered Parts

If a part is backordered, we complete all PDR that doesn't depend on it, then schedule a short return visit — at your home or workplace/place of business, if you prefer — under the same lifetime warranty. This way you can keep driving your vehicle.

Appearance Allowance

Prefer not to replace a minor cosmetic part? Ask about an appearance allowance, which can be applied toward your deductible. Aftermarket items such as ceramic coating or clear bra require coverage verification by your carrier.

Rental Vehicles

Need a rental? Contact your insurance carrier to confirm coverage and daily limits. Share your repair dates with them so the rental starts and ends at the right time.